返金保証の取り決め

【返金保証制度のご利用の条件】

万が一お肌に合わなければ全額返金いたします。
（※お肌に合わないとは使用中・使用後にかゆみやかぶれ等の異常が現れた時です。）
（※初回970円のコースは返金保障対象外となっております。）

万が一、お届けした商品がお肌に合わなかった場合は、お手数をおかけいたしますが、下記のお問い合わせ窓口までご連絡ください。事前にご連絡のない場合は、返金はお受けできませんので、あらかじめご了承ください。

返金保証制度受付窓口

0120-444-636
（平日）9：30～17：30

● お買い上げ明細書、商品の容器、商品の箱の返却期間はご注文より30日以内です。
● 各ご家庭一回限りで初回のご注文のお客様に限ります。
● 返送前に、お客様サポートセンターまで必ずお電話にてご連絡ください。
●商品ご注文日より30日以内
×商品ご注文日より31日以上経過

・大変恐縮ながら、下記の場合は返金保証制度をご利用いただけません。

● 一度も商品をご使用になっていない場合
● 商品ご注文日から30日を超えた場合。
● 複数個のまとめ買いでご注文された場合、2本以上を開封している場合。
● 定期コースで2回目（2個目）以降の商品を開封している場合
● サポートセンターへお電話をいただけない場合。
● 明細書ほか、計三点をご返送頂けない場合。
※返金は弊社商品一つにつき、おひとり様一回限りとさせていただきます。
※ご本人様確認のため、お電話にてご連絡させていただく場合がございます。
※返金可能期間は初回ご注文日より30日間です。30日を過ぎますと返金対象外となります。
※お買い上げ明細書、商品の容器、商品の箱のご返送を必須とさせていただきます。3点がない場合は返金の対象外とさせていただきます。
※返送の際の送料はお客様のご負担となりますのでご了承ください。
※ご返送いただく際は、宅急便や郵便小包など履歴（伝票）が残るものでお願いいたします。

【返金申請の手順】

①お電話より受付
※事前にご連絡のない場合の返品はお受けできませんので予めご了承下さい。

↓

②お買い上げ明細書、商品の容器、商品の箱の三点すべてを同封して、配達記録が残る配達方法で弊社宛にご返送ください。（送料はお客様にてご負担ください）

↓

③お買い上げ明細書、商品の容器、商品の箱の三点すべてが到着後、約二週間以内に「返金申請書」を弊社よりお送りいたします。

↓

④「返金申請書」に必要事項を記入して、弊社宛にご返送ください。
「返金申請書」到着後、約2週間以内にご指定の銀行・郵便局預金口座へ振込みにてご返金させて頂きます。

※振込手数料はお客様にて負担いただきます（250円）
※キャンペーン等による送料や代引き手数料の割引分につきましては返金対象外となります。

“返金保証の取り決め” に492件のコメントがあります

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